Politique de remboursement

🌍EUROPE

In accordance with European legislation, you have a period of 14 days from receipt of your order to exercise your right of withdrawal.

Due to the hygienic nature of our products (hair extensions), the following conditions must be strictly met:

- The product must be new, unused and unworn

- The product must be in its original packaging, intact and unopened

- Any product whose protective packaging has been opened or altered cannot be accepted for hygiene reasons

- The product must show no signs of use, damage or alteration

📸 Request Procedure

Before submitting any return or exchange request, you must:

- Contact our customer service

- Provide 2 clear photos of the product

- Provide a video showing the condition of the product and its packaging

⚠️ Any request that does not meet these conditions may be refused.

📦 Product Return

After your request has been approved by our team:

- Return instructions will be provided to you

- Return shipping costs are entirely the responsibility of the customer

💳 Refunds

- A refund will only be issued after receipt and inspection of the returned product

- No refund will be issued if the above conditions are not met

🔁 Exchanges

Exchanges may only be considered if the product is strictly new, unused, unworn, and in its original unopened packaging.

For any exchange request, the following conditions must be met:

- Contact our customer service within 14 days of delivery

- Provide 2 clear photos of the product

- Provide a video showing the condition of the product and its packaging

After approval of your request:

- Return instructions will be provided to you

- Product return shipping costs are entirely the responsibility of the customer

 

Once the product has been received and inspected:

- A refund will be issued

- You will have the option to place a new order for the desired model or color

🚚 Delivery Responsibility

- Once the package is marked as “delivered” by the carrier, the order is considered delivered

- Any claim related to a loss or delivery issue must be reported to our customer service without delay so we may review the matter with the carrier

📩 Contact

For any request, please contact us at:

support@nisskaybeauty.com

 

🌍 UNITED STATES

We do not accept returns or exchanges for change of mind or wrong selection

 

💳 Refund eligibility

Refunds are only granted in the following cases:

- The item arrived damaged

- The item is defective

- The wrong item was received

📸 Request requirements

To process your request, you must provide:

- 2 clear photos of the product

- A video showing the issue and product condition

⚠️ Conditions

- The product must be unused and in original condition

- Requests without sufficient information may be refused

🚚 Delivery responsibility

- Once the tracking status shows “delivered”, the order is considered completed

- We are not responsible for lost or stolen packages after delivery confirmation

📩 Contact

For any request, please contact us at: 

support@nisskaybeauty.com