Politique d’expédition
SHIPPING POLICY
1. Order Processing
Orders are prepared and processed as quickly as possible after payment confirmation.
Order processing may require a short delay before shipment, particularly during periods of high demand, product launches, promotions, or public holidays.
2. Delivery Times
Estimated delivery times are 5 to 12 business days, depending on the destination country.
These timeframes are provided for informational purposes only and may vary due to several factors, including:
- destination
- carrier logistics activity
- peak periods
- customs inspections or events beyond our control
In case of exceptional delays, we will do our best to keep customers informed.
3. Shipping Confirmation and Tracking
Once your order has been shipped, a confirmation email may be sent with tracking information, when available.
Tracking updates may take some time to appear depending on the carrier.
4. Shipping Address
The customer is responsible for providing accurate shipping information at the time of purchase.
In case of an incorrect address provided by the customer, we cannot be held responsible for failed delivery, delays, or loss resulting from this error.
5. Delivery Delays
Delivery times are estimated and not guaranteed.
We cannot be held responsible for delays caused by:
- the carrier
- customs processing
- exceptional events beyond our control
If your order has not been shipped or cannot be shipped within the estimated timeframe, we may inform you of a new estimated delivery time.
For the United States only
In accordance with applicable rules, if a significant additional shipping delay occurs, the customer may be informed and, where applicable, may have the option to accept the new delivery timeframe or cancel the unshipped order.
6. Packages Marked as Delivered
An order is considered delivered once the tracking status shows “delivered”.
From this point, we cannot be held responsible for lost, stolen, or misplaced packages after delivery confirmation.
If an issue occurs, we recommend the customer to:
- check with individuals at the delivery address
- check with neighbors or reception if applicable
- contact the carrier directly
7. Damaged Package or Issue Upon Delivery
If your package arrives damaged or if you notice an issue upon delivery, you must contact our customer service as soon as possible.
To allow us to review your request, you may be required to provide:
- clear photos of the package and product
- a video showing the condition of the received product
8. Shipping Fees
Shipping fees, when applicable, are indicated at checkout before order confirmation.
The total amount paid by the customer is displayed before final validation of the order.
9. Customs Duties and Taxes
Depending on the destination country, customs duties, import taxes, or administrative fees may exceptionally apply.
Unless otherwise stated on the website, such charges remain the responsibility of the customer.
FOR THE EUROPEAN UNION
Prices and fees displayed at checkout are presented transparently in accordance with applicable consumer protection regulations.
10. Contact
For any questions regarding your shipment, you can contact our customer service at:
support@nisskaybeauty.com